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GCX-SCR Practice Exam Questions & GCX-SCR Exam Reference

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Genesys GCX-SCR Exam Reference & New GCX-SCR Exam Guide

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Genesys Cloud CX: Scripting Certification Sample Questions (Q40-Q45):

NEW QUESTION # 40
Select the built-in variables available in Scripts. (Choose three.)

A. Queue Name
B. Language
C. Customer Preferred
D. Agent Call Duration
E. Agent Name

Answer: A,B,E

Explanation:
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 41
Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Consult Transfer
B. Invoke Secureflow
C. Blind Transfer
D. Schedule Callback

Answer: A

Explanation:
The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.

NEW QUESTION # 42
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A. False
B. True

Answer: A

Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.

NEW QUESTION # 43
The ___________ tab in the right pane lists the errors in the script and helps you to locate them.

A. Actions
B. Debug
C. Validation
D. Container

Answer: C

Explanation:
In Genesys Cloud CX Scripting, the Validation tab in the right pane is crucial as it lists all the errors in the script and helps you locate them quickly. This feature is part of the integrated development environment (IDE) within Genesys Cloud CX, which aids developers in identifying and resolving issues in their scripts effectively. The validation process checks for various syntax errors, configuration mismatches, and other potential issues that might cause the script to fail during execution. This helps ensure that scripts are error-free and function as intended before they are deployed.
The Validation tab is an essential tool in the Genesys Cloud CX scripting environment, providing a streamlined way to detect and correct errors, thereby improving the accuracy and reliability of customer experience automation.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 44
Which of the following best defines the ACD evaluation method Best Available Skills?

A. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
B. Matches the interaction to the first available agent who has all of the requested skills.
C. Looks for the first available agent and ignores any skill requirements.

Answer: B

Explanation:
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.

NEW QUESTION # 45
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